
FAQ'S
It's incredibly important to us that we support you with your purchase choice. Use our questions and answers below or if you have another question just pop it in the chat service and we'll get back to you as soon as possible.
Popular questions
Prefer to see it and feel it?
Visit us in-store where we have hundreds of rugs and samples available. If we don’t have your size available to takeaway, we can have it delivered direct to your home.
Can I collect my order in store?
Absolutely! We stock hundreds of rugs available to take away the same day. However, it’s always best to connect us prior to ordering to ensure your required size and design is available for same day collection.
What are your opening hours?
Monday to Friday - 9:00 to 5:30
Saturday - 9:00 to 5:00
Sunday and Bank Holidays - Closed
Need help?
Our knowledgeable staff are on hand to provide immediate advice during business hours; either in store, by phone or email.
Out of business hours emails we aim to respond the next working day.
Telephone – 01429 272298
Which locations do you ship to?
We ship exclusively to Mainland UK and the Scottish Highlands.
Unfortunately, we DO NOT ship Internationally or to Ireland or Northern Ireland.
How long will my order take?
Our standard UK delivery is currently 2-5 working days, however most of our orders are received within 1-3 working days. Please get in touch if you need something urgently and we’ll do our best to help.
On the rare occasion the item you have purchased is out of stock, we would inform you immediately via email or phone call.
We offer free same day doorstep delivery (excluding Sundays) to Hartlepool addresses (for orders placed before midday) Please check availability prior to ordering for this service.
How do I return my order?
You as the customer are responsible for returns postage charges.
Please inform us of your intent to return an item within 14 days of your order being delivered. We would recommend using a tracked and insured service for your return. If you need help returning an item, please just let us know and we will do our best to assist.
Can I return my rug in store?
Hassle-Free Returns & Exchanges can be made in store.
Still need help?
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Call us
01429 272 298
Our knowledgeable staff are on hand to provide immediate advice during business hours by phone. -
Email Us
fay.brabiner@brabinercarpets.co.uk
We aim to respond to emails during business hours promptly and emails out of business hours emails we aim to respond the next working day. -
Chat
Use our chat service to ask question. Although it's not manned 24/7 you will recieve a response and soon as someone is available to help you.
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Contact Form
Contact FormComplete our contact form and describe your queries. We'll aim to get back to you the same day or next working day.
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